FIRSTLY - When you choose to purchase from CLUSTER-CLUSTER, we would encourage you to understand the following terms & conditions. Please read carefully before purchasing. By using this website you are agreeing to abide by these terms & conditions. Terms & conditions may be modified at any time without prior notice. CLUSTER-CLUSTER considers the privacy of all personal information used on our website as private. All personal information shared with CLUSTER-CLUSTER will be used solely by CLUSTER-CLUSTER. Personal information will not be released, sold or rented to any entities or individuals outside CLUSTER-CLUSTER. TYPOGRAPHICAL ERRORS - CLUSTER-CLUSTER attempts to be as accurate as possible. However, CLUSTER-CLUSTER does not warrant that product descriptions, pricing or other content is complete, reliable or error free. PRICING - Pricing on the CLUSTER-CLUSTER SHOP catalogue is expressed with currency options available on the top right corner. Prices are subject to change without notice.

[ SHOP - PAYMENT & DELIVERY TERMS ]

Orders can be made on the website via our checkout process under the "Shop" category.

As wallpaper orders are made to order and customised to suit your wall dimensions, please note customisations and delivery times may vary between 4-5 weeks depending on your country's location.

If you would like to order a wallpaper sample, purchase it through the product page, and after you make an order for your wall, we'll refund the cost of the sample.

WALLPAPER DIY

For DIY wallpaper assembly instructions, click here!

WALLPAPER SAMPLES

Wallpaper samples can be purchased upon request. Send us an email for confirmation and information of your wall dimensions. When you do finalise your complete purchase, we will send you a refund of the sample cost upon your full order confirmation.

SHIPPING

Shipping is delivered via courier. Details and tracking information will be supplied once delivery location is confirmed. Cluster-Cluster is not responsible for any undelivered or loss of parcels.

As all wallpaper orders are made to order, wallpaper is strictly non-refundable or returnable once sold.

    [ WHOLESALE MEMBERS ]

    MINIMUM SPEND

    Anyone can purchase with us through wholesale, whether you're a home owner, business or decorating for a client.

    If you buy from us for the first time, there is a minimum of $500 USD spend for all orders, not including shipping costs.

    WHOLESALE PRICES

    We deal directly with the manufacturer or direct supplier for maximum savings. As purchasing is done directly online on our website, that's low cost for us, great prices for you!

    WHOLESALE ENQUIRY

    To make an enquiry and receive a quotation on your wholesale order, sign in as a member. If you are new to Wholesale, please give the team at least 1-3 days to process your subscription. When approved, you will be able to sign in and automatically view our Wholesale catalogue.

    To enquire and receive a quote and confirmation on your order, pick your desired items by clicking the "Add to Enquiry Cart" button. To view your cart list, go to "Cart" located on the drop-down menu under the "Wholesale" category.

    When you've consolidated your order enquiry, head over to "Cart" and click on the "Submit for Enquiry and Quotation" button.

    When we receive this, we will get in touch with you to confirm your order with an invoice for payment and estimate shipping costs. Please give the team at least 1-3 days to review your enquiry.

    ESTIMATED TIMELINE & PROCEDURE

    Consolidating your order normally takes between 1-3 weeks, including quality checks conducted by our team. Duration may exceed estimated times depending on how large your order is.

    Once your order gets sent off to you, shipping normally takes between 3-5 weeks depending on delivery location and custom checks.

    SOURCING PRODUCTS NOT ON WHOLESALE

    We can help source specific products not available on our wholesale catalogue through Room Service. We charge a flat rate of $50 USD an hour consultation, that includes an extensive list of products you desire or similar curated pieces to your preference at exclusive prices and discounts. 

    A pre-payment for consultation is required before sourcing can begin.

    PAYMENT TERMS

    When we receive your enquiry, we confirm your order by sending over an invoice and link to proceed with payment.  

    Shipping costs are determined on how large your order is, by cubic meter space used in a shipping container. For rough calculation, 2 cubic meters of space used in a loose container is roughly 450 USD and includes door to door delivery.

      PAYMENT OPTIONS

      International Bank Transfer or through a secured payment method on our website.

      SAMPLE PURCHASES

      If you require a sample before going ahead with your full purchase, we will reimburse the cost of the product sample when you've completed your full wholesale order. Shipping is separate and not included.

      ADD-ON SERVICE - RETAIL & F&B PACKAGING

      We provide production services that include packaging for take-away boxes, plastic or paper bags, and boxes of various sizes with company design or logos, and other associated branding materials.

      SHIPPING

      Shipping will be managed by a third-party shipping agent provider.
      If you choose to have your own shipping or cargo agent manage your order, please notify CLUSTER-CLUSTER, and we will liaise with your chosen carrier or agent with respect to packaging requirements and pick up location.

      You are responsible for all taxes, duties, and custom fees in your country upon delivery if required.

      Shipping management includes domestic trucking, ocean shipping freight, terminal handling charges, documentation, TLX, consolidation warehousing charges, as well as equipment transfer charges, delivery order fees to warehouse and agent door to door delivery/ domestic trucking on arrival.

      Estimated price for shipping is determined by how large the order consolidationis and how much space it takes up in the shipping container. For rough calculation, 2 cubic meters of space used in a loose container is roughly 450 USD. This service also includes door to door delivery.

      GUARANTEED QUALITY CHECKS

      We offer guaranteed quality checks for all orders once goods arrive at our consolidation warehouse. We repackage boxes and crate them to make sure there is maximum protection if needed before send off.

      REFUNDS & RETURNS

      All products sold are non-refundable or returnable. CLUSTER-CLUSTER is not responsible for any breakage due to shipping. For every order, we offer guaranteed quality checks before send off. 

      For product defects not caused by shipping, please inform Cluster-Cluster within 3 days from day of delivery, otherwise these defects will not be considered for refund. Please note, as we use a third party shipping company, shipping costs are strictly non-refundable.

      CANCELLATION

      We start to process once payment is received. You may cancel an order within 24 hours. Any orders cancelled after this timeframe will incur a 25% cancellation fee. If products are non-returnable to the manufacturer after the given cancellation timeframe, all costs incurred will be considered non refundable to you.

      DISCLAIMER & LIMITED OF LIABILITY AS TO PRODUCTS SOLD

      Products from CLUSTER-CLUSTER are sourced all over South East Asia, Australia, Europe and China, some of which are handmade and artisanal. There may be slight flaws, imperfections or minor size and colour variances. We believe any potential imperfections add the value of character, uniqueness and beauty to the product.

      CLUSTER-CLUSTER makes no representations or warranties, either express or implied, of any kind with respect to products sold on the CLUSTER-CLUSTER website. Under no condition will CLUSTER-CLUSTER be liable for any damages whatsoever, and in particular CLUSTER-CLUSTER will not be liable for special, indirect, consequential, or incidental damages, or damages for lost properties, loss of revenue, or loss of use, arising out of or related to any product purchased form the CLUSTER-CLUSTER website.

      RISK OF LOSS

      Once your order has left the premises of CLUSTER-CLUSTER it becomes the property and responsibility of the purchaser. If product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with their country's shipping agent and company. No refunds or replacements will be given for product damaged due to shipping or missing in transit.

      [ CONSULTATION - ROOM SERVICE ]

      Room service is available for home owners, interior designers and businesses all over the world, where we combine sourcing and styling expertise to help create the room or home of your dreams.

      Room Service includes:

      - A detailed consultation via email, phone or Skype.

      - An optional tailor-made mood board with furniture, accessory and colour suggestions.

      - An itemised quotation with 2 rounds of sourcing specifying suggested furniture pieces, accessories with a range of pricing to suit your budget.

      - Sourcing and consolidation of products with guaranteed quality checks and international shipping management to your door.

      We aim to complete your room service within a week, depending on the size of your project. However estimate international shipping times can add an additional 4-5 weeks depending on project size and delivery location.

      PRICING

      We charge a flat rate of USD 50 an hour depending on the size of your project. After a brief from you, we will establish an estimated time duration for sourcing and consultation. A pre-payment for consultation is required in order for room service to begin.

      Any additional time spent on sourcing will incur an additional fee which will show on your final invoice.

      DISCOUNTS

      Our partnerships with many manufacturers and suppliers include perks and discounts for our clients. That means additional discounts on your order!

      MINIMUM SPEND

      There is a minimum of $500 USD spend for sourced orders, not including shipping or consultation costs.

      ESTIMATED TIMELINE & PROCEDURE

      After a detailed brief from you, and depending on the size of the project, we aim to have a curated inventory list for you within a week. 

      Upon confirmation, an invoice pre-payment of 70% will need to be fulfilled before we begin to purchase products and consolidate your order. This normally takes between 1-2 weeks depending on how large your order is.

      Once your order is consolidated in our warehouse, we conduct thorough quality checks which could take 2-3 days.

      A second invoice for the final 30% payment with shipping cost will need to be fulfilled before your order shipment gets processed and shipped to your door. This normally takes about 3-5 weeks depending on delivery location and custom checks.

      ADD-ON SERVICE - RETAIL & F&B PACKAGING

      We provide production services that include packaging for take-away boxes, plastic or paper bags, and boxes of various sizes with company design or logos, and other associated branding materials. If you would like this add-on, ask away! Please contact: cc@cluster-cluster.com

      PAYMENT TERMS

      An initial tranche of 70% deposit is required on confirmation of order. Orders will only be processed once this first tranche is received. Balance of payment is required within 7 days when notification is given by CLUSTER-CLUSTER that your order is completed and consolidated, ready for shipping. A warehousing and storage fee of 5% per month, or part thereof, will be charged for goods not paid and confirmed after 7 days of confirmation.

        SHIPPING

        Shipping will be managed by a third-party shipping agent provider.
        If you choose to have your own shipping or cargo agent manage your order, please notify CLUSTER-CLUSTER, and we will liaise with your chosen carrier or agent with respect to packaging requirements and pick up location.

        Shipping costs are charged at the time of shipment and will be shown on your final invoice. You are responsible for all taxes, duties, and custom fees in your country upon delivery.

        Shipping management includes domestic trucking, ocean shipping freight, terminal handling charges, documentation, TLX, consolidation warehousing charges, as well as equipment transfer charges, delivery order fees to warehouse and agent door to door delivery/ domestic trucking on arrival.

        Estimated price for shipping will show on your final invoice after complete consolidation of products in our warehouse. For rough calculation, 2 cubic meters of space used in a loose container is roughly $450 USD and includes door to door delivery.

        GUARANTEED QUALITY CHECKS

        We offer guaranteed quality checks for all orders once goods arrive at our consolidation warehouse. We repackage boxes and crate them to make sure there is maximum protection if needed before send off.

        REFUNDS & RETURNS

        All products sold are non-refundable or returnable. CLUSTER-CLUSTER is not responsible for any breakage due to shipping. For every order, we offer guaranteed quality checks before send off. 

        For product defects not caused by shipping, please inform Cluster-Cluster within 3 days from day of delivery, otherwise these defects will not be considered for refund. Please note, as we use a third party shipping company, shipping costs are strictly non-refundable.

        CANCELLATION

        We start to process an order as soon as a deposit is received. You may cancel an order within 24 hours. Any orders cancelled after this timeframe will incur a 25% cancellation fee.

        DISCLAIMER & LIMITED OF LIABILITY AS TO PRODUCTS SOLD

        Products from CLUSTER-CLUSTER are sourced all over South East Asia, Australia, Europe and China, some of which are handmade and artisanal. There may be slight flaws, imperfections or minor size and colour variances. We believe any potential imperfections add the value of character, uniqueness and beauty to the product.

        CLUSTER-CLUSTER makes no representations or warranties, either express or implied, of any kind with respect to products sold on the CLUSTER-CLUSTER web site. Under no condition will CLUSTER-CLUSTER be liable for any damages whatsoever, and in particular CLUSTER-CLUSTER will not be liable for special, indirect, consequential, or incidental damages, or damages for lost properties, loss of revenue, or loss of use, arising out of or related to any product purchased form the CLUSTER-CLUSTER web site.

        RISK OF LOSS

        Once your order has left the premises of CLUSTER-CLUSTER it becomes the property and responsibility of the Purchaser. If product arrives damaged or is misplaced, it is the Purchaser’s responsibility to liaise with their country's shipping agent and company. No refunds or replacements will be given for product damaged due to shipping or missing in transit.